“Working with Monochrome to develop the digital imaging wall for the pilot was a growth inspiring experience for Dixons Carphone. The technology, effectively enables our retail assistants to connect with our customers, through an intuitive interface. that provides a real time sales tool allowing us to demonstrate information such as product spec comparison, USPs, and ability to demo. With the pilot of a single store, we were able to increase sales in digital SLR’s by 50%. However, the true value of the experience, is in the data we can then assign to purchase behaviour. This allows us to build better customer journeys and product strategies around granular product attributes and gives us understanding of preferred features, customers are most interested in.”Kash Ghedia,
Head of Technology,
Monochrome were called upon to assist in the development of a unique Lift & Learn based information wall to assist in the sales of digital SLR cameras. Dixons Carpohone were looking at new way to revolutionise the customer experience and empower those customers with new ways to interact with their products and the environment created in store
The display features two walls of six screens. The bright, bold and engaging "Promotion and information loop" prompts customers to both pick up a camera and take photos with it. The "Promotion and information loop" also features photos taken on the specific camera featured below it, allowing customers to see the quality and abilities of each model.
When a customer lifts a camera, the screens above the product are instantly triggered to display key specifications and explain each of the camera's features. The display allows customers to take pictures with the camera and see them displayed on a screen above the product. We worked in a strong partnership with other partners to deliver an exciting and innovative retail experience.
Monochrome were delighted to work with Dixons Carphone to develop a market leading "Lift and Learn" retail installation; the first of its kind in the UK. The prototype unit was launched in the flagship Currys PC World Southampton store to promote a range of digital cameras and was an instant hit!
Customer experience is fast becoming the most important competitive factor of the retail trade. We are aware of a increasing requirement to improve the shopping experience in every channel and on every platform.
Get in touch...
Retailers are ever recognising the value of customer engagement through in-store installations. At Monochrome, we work with clients such as Dixons Carphone to deliver customer experience solutions that are cohesive, measurable, and integrated with strategic digital and social channels. Our solutions not only aim to engage the customer, but also provide staff with real time insights into user behaviour and shop-floor trends through portable data dashboard applications.
If you like what you see and feel that Monochrome could improve your digital appearance and help to propel your business forward, please dont' hesitate to get in touch.